🧭 Position Overview

We’re seeking a strategic and results-driven Customer Retention Sales Manager to lead the charge in strengthening client relationships, reducing churn, and maximizing long-term value. In this role, you'll combine your sales savvy with your people-first mindset to ensure our customers stay engaged, satisfied, and loyal.

Your mission? Keep customers coming back—not because they have to, but because they want to.

🎯 Key Responsibilities

• 🤝 Own customer relationships post-sale, ensuring satisfaction, loyalty, and continued engagement.

• 📊 Analyze customer behavior and data to identify risk factors, buying patterns, and upsell/cross-sell opportunities.

• 💬 Develop and execute proactive outreach strategies to engage clients before issues arise.

• 🎯 Meet retention and revenue goals by renewing contracts, resolving concerns, and identifying additional needs.

• 🧩 Collaborate across teams (sales, customer success, marketing) to optimize the full customer journey.

• 📝 Track and report KPIs related to retention, renewal rates, and customer satisfaction.

✅ What You Bring to the Table

• 3+ years in sales, account management, or customer success (bonus points for retention experience)

• A strategic mindset with strong problem-solving skills

• Excellent communication—both persuasive and empathetic

• Experience working with CRM tools and sales platforms

• A love for building lasting relationships and turning customers into lifelong advocates

🌟 Why Join Us?

• Flexible work options (remote/hybrid)

• Career advancement opportunities in a growing company

• Supportive team culture that values initiative and innovation

• Recognition programs and team incentives